Credit control.
Built around your business.

OUTSOURCED CREDIT CONTROL

Give every invoice a clear next step. Ultimate Connect manages payment follow-ups, tracks commitments and keeps you informed with aged debt reporting.

Full or partial outsourcingCustomised to your ledger
Explore our approach
Illustrative finance professionals reviewing invoice records together

Your ledger. Your priorities.

Invoice chasing, payment promises and clear reporting.

Contact us

Keep your receivables moving

Credit control brings structure to the period between issuing an invoice and receiving payment. We follow up outstanding balances, track payment commitments and coordinate invoice queries so you know what is owed, what is due and which accounts need your attention.

Your credit control services

Invoice reminders

Confirm invoice receipt and follow up due dates using an agreed reminder schedule. Missing invoices and purchase order queries are identified early.

Overdue payment follow-ups

Chase outstanding business invoices by email, telephone and written reminders. Record customer responses, promised payment dates and the next action.

Aged debt reporting

Review outstanding balances by age, track collection activity and highlight overdue accounts. Agree fortnightly or monthly updates to suit your business.

Invoice query coordination

Record payment-blocking queries and refer them to the right person in your business. Follow up supporting documents and agreed resolutions.

Payment promise tracking

Document agreed payment dates, monitor commitments and follow up missed promises. Payment arrangements are subject to your approval.

Sales ledger support

Review customer balances and account notes within your agreed workflow. Discuss statement follow-ups and reconciliation requirements during onboarding.

Choose the support you need

Illustrative credit control professional following up a payment by telephone

Fully outsourced credit control

Outsource day-to-day credit control for your agreed ledger. We organise invoice chasing, customer follow-ups and reporting, while your business retains authority over credit terms, account holds, write-offs and escalation decisions.

Illustrative invoice review and receivables reporting desk

Customised credit control support

Build support around selected accounts, overdue balances or your existing finance team. Agree the invoice volume, contact channels, chasing frequency, reporting format and duration of the engagement before work begins.

How we work with your business

Review your ledger

Discuss your invoice volumes, payment terms, overdue balances and current collection process.

Agree your service

Choose the accounts, responsibilities, communication style and reporting schedule you want us to manage.

Set up access

Agree access to the relevant records, customer contacts and systems. Confirm confidentiality and data-handling arrangements before customer contact begins.

Follow up consistently

We use the agreed schedule to chase payments and maintain a record of conversations and commitments.

Keep you informed

Receive aged debt updates, payment promises and a clear list of queries requiring your input.

Review and adjust

Review progress and refine the service as your ledger, workload and priorities change.

Credit control questions answered

Can we outsource only part of our ledger?

Yes. Your service can cover selected customers, overdue invoices or the full agreed ledger. We can work alongside your finance team, with clear ownership of each account and an agreed handover process to avoid duplicate contact.

Read the credit control guide

How much does credit control support cost?

Your quote depends on invoice volumes, the age of outstanding balances, the contact frequency and the reporting you need. Tell us about your ledger so we can agree a customised scope and fee before you commit.

Read the credit control guide

What happens when an invoice stays unpaid?

We record the reason for delay, follow up payment commitments and flag accounts needing your decision. Formal recovery or legal action requires a separate decision and is not presented as part of our routine credit control service.

Read the credit control guide