You can outsource routine invoice reminders, overdue payment chasing, payment promise tracking and aged debt reporting. Select specific accounts or an agreed ledger. We establish responsibilities with your finance team so customer contact is coordinated and invoice queries reach the right person.

Yes. Agree the customers and invoices included, preferred contact channels, chasing schedule, tone of communication and reporting frequency. Support can sit alongside your existing team or cover the agreed credit control function. We review the scope as your requirements change.

Our existing credit control offering includes experience with Excel, Sage, Xero and QuickBooks. During onboarding, we confirm your platform, required records and appropriate access. Compatibility and any additional setup are agreed before the service starts.

We use an agreed tone and contact schedule, documenting each response and payment commitment. Sensitive accounts and unresolved queries are referred to your nominated contact. You retain control of decisions affecting credit terms, account holds and escalation.

We discuss your aged debtor report, relevant invoices, customer contacts, payment terms and previous collection notes. You identify internal contacts for disputes and approvals. We also agree access, confidentiality, reporting and escalation responsibilities before contacting customers.

Payment depends on each customer's circumstances, so collection is not guaranteed. Our focus is routine business credit control and reporting. Unresolved accounts are flagged for your decision; formal debt recovery or legal proceedings require separate arrangements.